Privacy notice

1. Who we are

Agora Colearning is run by Agora Co-Learning Spaces Pte. Ltd. (UEN 202028118K), Fragrance Empire Building, 456 Alexandra Road, #01-03, Singapore 119962. In this notice, “we” and “us” mean that company.

2. What this notice covers

It covers personal data we collect through this website, our enquiry forms, and the calls, WhatsApp messages and emails that follow an enquiry or a discovery visit. It also covers details about your child that we keep once your child is enrolled, such as name, birthdate and school, and photos and videos taken at the centre.

3. The personal data we collect

When you fill in a form or message us

your name, phone or WhatsApp number and email address
your child’s age or level, and the programme you’re interested in
your child’s school, if you ask about Student Care pickup or the transport cost
the subjects and times you’re interested in, if you ask about tuition or enrichment classes
anything else you choose to tell us in a message

We don’t ask for NRIC numbers, dates of birth or home addresses on this website.

When you use this website

the pages you visit, the page you came from and the form you used
your device and browser type, and an approximate location based on your IP address
the campaign details in the link you clicked, such as UTM tags and the click identifiers that Google and Meta add to their ads
cookies (see section 7)

4. How we use it

to arrange your discovery visit and answer your questions
to send you the fees, a class shortlist or anything else you asked for
to follow up on your enquiry by phone, WhatsApp or email
to see which pages and advertisements lead to enquiries
to keep this website working and secure

We use your data for these purposes only. If we want to use it for something new, we’ll tell you first and ask for your consent where the law requires it.

5. Advertising and measurement

We advertise on Google and on Meta (Facebook and Instagram). When you submit a form, we may send your email address, phone number and the ad click identifier to these platforms, so they can tell us which advertisement led to your enquiry. That is what “to measure our advertising” means in the line under each form. You can limit personalised advertising in your Google and Meta account settings.

We’ll only send you newsletters or programme news if you’ve agreed to receive them, and you can tell us to stop at any time. We won’t send marketing messages to a Singapore number on the Do Not Call Registry unless you’ve given us clear consent.

Companies that run our systems for us, under contract: our enquiry and customer records system (HubSpot), website hosting (Webflow), website analytics and tag management (Google), and messaging (WhatsApp).
Google and Meta, for advertising measurement, as described in section 5.
Class providers, for tuition and enrichment: when you sign your child up for a class, we share the details the provider needs to run it.
Public authorities, where the law requires it.

We don’t sell personal data. Some of these companies store data outside Singapore; when they do, we require them to protect it to a standard comparable to the PDPA.

7. Cookies

Cookies are small files your browser stores. We use them to:

make forms and security features work
count visits and see which pages people use (Google Analytics)
see which advertisements lead to visits and enquiries (Google and Meta)
link a form you submit to your visit, so we can reply in context (HubSpot)

You can block or delete cookies in your browser settings. Blocking cookies may limit some forms, security features and measurement.

8. How long we keep it

We keep enquiry records only as long as we need them for the purposes in section 4, or as long as the law requires. After you stop using our services, we may keep your details for up to 2 years, to answer questions or complaints and to keep the records the law requires.

9. How we protect it

Only the staff who need your details to reply to you can see them. Our forms and website use encrypted connections (HTTPS), and our systems sit behind access controls. If a data breach is likely to cause you significant harm, we’ll tell you and the Personal Data Protection Commission, as the law requires.

10. Your choices and rights

You can ask us to:

show you the personal data we hold about you, and how we’ve used it in the past year
correct anything that’s wrong
stop using your data, by withdrawing your consent

Email our Data Protection Officer (section 13). We’ll reply within 30 days, or tell you by then when we can. If you withdraw consent, we’ll explain what that means for anything we’re arranging for you, such as a visit.

11. Children

This website is for parents and carers. We ask for a child’s age, not their name, and we don’t knowingly collect personal data directly from children through this website.

12. Photos on this website

If you see a photo of your child on this website and want it taken down, email us and we’ll remove it.

13. Contact our Data Protection Officer

Data Protection Officer, Agora Co-Learning Spaces Pte. Ltd., Fragrance Empire Building, 456 Alexandra Road, #01-03, Singapore 119962 · info@agora-colearning.space

If you’re not satisfied with our reply, you can contact the Personal Data Protection Commission at www.pdpc.gov.sg.

14. Changes to this notice

We’ll update this notice when the way we handle personal data changes, and change the date at the top.